Here are the Best Ways to Document Problems at Work and Handle Drama
If your company is suffering due to office drama, there are a few things you can do to get your team back on track.
Have a Set Policy
Consider including a comprehensive policy in your employee handbook that defines office drama and outlines the company’s policy for handling it. Be sure to include a definition, some examples, and make it known in the policy that these behaviors are unacceptable.
Clarify Roles
Drama can arise when people are unsure of their specific roles and responsibilities in the workplace, which can create unnecessary power struggles. Job descriptions should indicate who reports to whom, what major tasks are associated with each position, and the type of authority and decision-making capability each position holds.
Stop Gossip
If a rumor becomes widespread, address it at a staff meeting. Details can occasionally get leaked about cutbacks, layoffs, demotions, new hires or promotions, and people may begin to talk. You can halt the rumor mill by being upfront with your employees about company news that impacts them directly.
Document Workplace Drama
Document any ongoing behavior that causes stirrups in the office. If someone is repeatedly reprimanded for creating drama, it could be cause for disciplinary action. The best way to document problems at work is to detail each instance for your records. This way, there will be less confusion when it comes to enforcing penalties.
Oversee Dispute Resolution
Mediate conflict resolution between people who create drama in the workplace. This may involve letting each person have his or her say and then clarifying the company’s position on the issue.
Enforce Penalties
Enforce whatever penalties you deem appropriate when dealing with drama at work. If you have a stated policy, have given offenders warnings in the past, and counseled them on their behavior, it’s time to take action. Following through on reprimands, including suspending or terminating employees in extreme cases, will help other employees understand that the company is serious about maintaining a drama-free workplace.
The Best Way to Document Employee Problems at Work is With CourtSide® Consulting
Don’t let drama impact your company’s morale or productivity. Our HR professionals at CourtSide® Consulting are ready to lend a helping hand. We can provide external insight on the best way to document problems at work and handle misconduct in the workplace. With our support, your company will be fully prepared to take on any challenges thrown it's way.
Contact CourtSide® Consulting today to learn how our HR experts will update, refine, and improve the internal processes of your small business.